Refund Policy

1. Our 100% Money-Back Guarantee

We stand fully behind our photos. If your processed photo is rejected by any government agency (e.g., for passport, visa, or ID applications), you'll receive a 100% refund of your original purchase price — no partial credits, no fine print.

2. Refund Request Requirements

To keep things fair and fast for everyone, we ask for a few simple things:

Request your refund within 30 days of your original purchase.
Share screenshot proof or an official notification showing the photo was rejected by the government agency.
Include the email address used for the purchase or your transaction ID.

3. No Hidden Deductions

Unlike many services that only offer partial refunds, we refund the full amount you paid — 100%, every time your photo is rejected for official use. We absorb the processing costs ourselves because we'd rather earn your trust than nickel-and-dime you.

4. Processing Time and Method

Approved refunds are processed within 5 to 10 business days of approval.
Your refund goes back to the original payment method used during the transaction. We're unable to issue refunds to alternate cards or accounts.

5. Other Refund Reasons

Because our service delivers immediate digital downloads, refund requests for reasons other than official photo rejection (e.g., changing your mind, accidental duplicate purchases, or finding an alternative service) are reviewed on a case-by-case basis. We're happy to work with you — just reach out and explain your situation.

6. How to Request a Refund

To start a refund request, email our team at [email protected] or [email protected] with your transaction details and proof of photo rejection. We aim to respond quickly and make the process as painless as possible.